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Messaging the TradePantry team

You can chat directly with the TradePantry team from the Vendor panel — for onboarding help, account questions, or anything else you need a hand with.

Messaging is available when your marketplace operator has it enabled.

Where to find it​

There are two ways in, and they open the same conversation:

  • Messages — the sidebar entry opens your inbox, where TradePantry Support is pinned at the top of the list (above your buyer conversations). Select it to open the thread full-screen.
  • Message support — the speech-bubble icon in the top bar opens the same thread in a quick chat drawer from any page.

You have a single ongoing thread with TradePantry, so you always pick up right where you left off.

Sending a message​

  1. Open TradePantry Support from the top of Messages, or use the Message support icon in the top bar.
  2. Type your message and press Send (or Enter).
  3. The TradePantry team replies in the same thread — their messages are labelled TradePantry, and yours are labelled with your business name, so it is always clear who said what.

You can also attach one of your own products or orders to a message to give the team context.

Notifications​

  • The Messages badge in the sidebar shows your total unread messages — buyer conversations and TradePantry support combined. The top-bar icon's dot lights up when it's specifically TradePantry that has replied.
  • You also receive an email letting you know there are new messages (unless you have turned messaging emails off in your notification settings).

Good to know​

  • The support thread is a private channel between your business and TradePantry — it sits in the same Messages inbox as your buyer conversations, but buyers can never see it.
  • Unlike buyer conversations, you can share contact details here if support asks for them.