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Messaging TradePantry support

You can chat directly with the TradePantry team from the storefront — for account questions, help with an order, or anything else about the marketplace.

Messaging is available to signed-in buyers with an approved business, when your marketplace operator has it enabled.

Where to find it​

There are two ways in, and they open the same conversation:

  • Messages — open your inbox from the account menu. TradePantry Support is pinned at the top of the list (above your supplier conversations); select it to open the thread.
  • Contact support — the shortcut in the account menu in the site header takes you straight to the support thread.

Your business has a single ongoing thread with TradePantry, so you always pick up right where you left off — and everyone in your business sees the same conversation.

Sending a message​

  1. Open TradePantry Support from the top of Messages, or use Contact support in the header account menu.
  2. Type your message and press Send.
  3. The TradePantry team replies in the same thread — their messages are labelled with the team member's name and TradePantry, and yours are labelled with your business name, so it is always clear who said what.

Notifications​

  • The unread badge in the header account area shows your total unread messages — supplier conversations and TradePantry support combined.
  • You also receive an email letting you know there are new messages (unless you have turned messaging emails off).

Good to know​

  • The support thread is a private channel between your business and TradePantry — it sits in the same Messages inbox as your supplier conversations, but suppliers can never see it.